Frequently Asked Questions

Privacy of the private data of users is very important for us. uses the highest security measures and information technologies to collect and keep the private data. Credit card information sent to banks is encrypted and not saved by
You can be our member by filling in information requested on the membership section on the main page and check your membership activation status from the email sent to you. You can also reach the registration page on the following link:
After adding the product/s that you want to your shopping cart, you will be directed by You can choose to “Complete Order”, then you can type the delivery and billing information and complete your order by choosing one of the payment options. accepts all types of credit cars (VISA, MasterCard, American Express).
Yes, ships worldwide. Shipping costs of international shipping depend on the countries to where the order is delivered. You can see the total cost of shipping after typing in your delivery address during checkout. Duties and taxes may vary between countries and the customer is responsible for the payment of extra costs charged by customs service.
All products sold on include tax in their sale price.
Products are shipped within the same day when the order is placed before 3 PM on weekdays and delivered within a few days depending on your location. No shipments are made on Sundays. Orders made on Saturdays, Sundays and public holidays could be shipped next day if the order is eligible for same day shipping.
You should check the package if it has any damage or problem with it. The delivery employee will help you in case of any problem or any damage to the package. In cases like this, you should not take the package and you should ask delivery personnel to write a report. That report will help you during the process of a product exchange or a refund.
If the order has arrived and you could not be found at the delivery address, the package is delivered to the nearest Yurtiçi Kargo office inside Turkey and the nearest DHL office outside of Turkey. You are informed about the situation with a note and you have to pick up your package within 3 days; otherwise the package is sent back to You can demand your order to be resent within 2 business days. In that case, the shipping cost of the new shipment is paid by the customer and the order is shipped then.